Day-2 operational facts about Atlas Cloud. This page is intentionally short and honest about what is and isn’t published yet.
Status page
The status page exists but is currently sparse — components, regions, and uptime history are being built out. For now, treat the status page as a coming-soon channel; if you are debugging a production issue, also check mailto:help@runatlas.is.
SLA
Atlas Cloud does not currently publish a contractual SLA percentage. For workloads that need a contractual uptime commitment, contact mailto:support@runatlas.is for an enterprise discussion.
Support
| Address | Purpose |
|---|---|
| mailto:help@runatlas.is | General product questions, getting-started help |
| mailto:support@runatlas.is | Account, billing, security, and enterprise issues |
| mailto:sales@runatlas.is | New accounts, international customers without a Kennitala |
There is no public ticketing portal or status chat today. Email is the support channel.
Billing
| Aspect | Today |
|---|---|
| Currency | ISK only |
| Cadence | Postpaid — invoiced at the end of each month |
| Payment | Bank transfer to an Icelandic IBAN; no card-on-file or prepaid credits |
| Signup requirement | Icelandic Kennitala (national ID). International customers: contact mailto:sales@runatlas.is. |
| Pricing page | https://runatlas.is/en/pricing |
Compliance status
| Certification | Status |
|---|---|
| ISO 27001 | In progress |
| SOC 2 | In progress |
| GDPR | All data stored in Iceland (EEA jurisdiction) |
Changelog
Atlas Cloud does not currently publish a structured changelog. Track https://github.com/RunAtlas-is/atlas-docs for docs and platform-affecting changes.