Common symptoms when running on Atlas Cloud, with investigation steps and known solutions. Every page follows the same shape: Symptom → Investigation → Solution, so you can search by symptom from anywhere.
If your symptom isn’t here, search the docs or email mailto:help@runatlas.is with the error message and the resource ID (instance UUID, bucket name, etc.).
Compute
- VM stuck in
Starting— the instance never progresses past pending. - Can’t SSH to a VM — the connection times out, refuses, or asks for a password.
Storage
- S3
403 Access Denied— uploads or downloads fail with an authorization error.
More coming
Additional symptom pages are landing in subsequent commits — public-IP not reachable, lost API keys, cmk auth failures, snapshot stuck. If you hit one before it ships, email mailto:help@runatlas.is and we’ll add it.